PRIVACY POLICY

Introduction

Gully Bag ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our customers, distributors, business partners, website visitors, and users. This Privacy Policy explains how we collect, use, store, process, and protect your information when you visit or interact with www.gullybag.com.

By accessing or using our website, you consent to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal and business information when you place an order, register an account, submit an inquiry, subscribe to our communications, apply for distributorship, or otherwise interact with our website.

Information collected may include:

Personal Information

• Full Name

• Email Address

• Mobile Number

• Shipping Address

• Billing Address

• Company Name (where applicable)

• GST Number or Business Registration Details (where applicable)

Transaction Information

• Order History

• Purchase Details

• Payment Information (processed securely through authorized payment providers)

• Delivery Information

Technical Information

• IP Address

• Browser Type and Version

• Device Information

• Operating System

• Website Usage Data

• Cookies and Analytics Data

Communication Information

• Customer Service Requests

• Feedback and Reviews

• Survey Responses

• Email and Contact Form Communications

How We Use Your Information

We use your information for legitimate business purposes, including:

• Processing and fulfilling orders. • Managing deliveries and logistics. • Providing customer support and after-sales service. • Responding to inquiries and requests. • Managing distributor, retailer, and export partner relationships. • Improving website functionality and user experience. • Sending transactional communications related to purchases. • Providing marketing communications, promotional offers, newsletters, and product updates where permitted by law. • Preventing fraud, unauthorized transactions, and security threats. • Complying with legal, regulatory, and tax obligations.

Payment Security

Gully Bag does not store complete debit card, credit card, banking, or payment credentials on its servers.

All online payments are processed through trusted third-party payment gateways that employ industry-standard encryption, fraud prevention measures, and security protocols.

Customers are advised to review the privacy policies of the respective payment service providers before conducting transactions.

Cookies & Analytics

Our website uses cookies, tracking technologies, and analytical tools to improve user experience and website performance.

Cookies may be used to:

• Remember user preferences. • Improve website functionality. • Analyze visitor behavior and traffic patterns. • Measure marketing effectiveness. • Enhance website security.

Users may disable cookies through browser settings; however, certain website features may not function properly as a result.

Information Sharing & Disclosure

Gully Bag values customer privacy and does not sell, rent, trade, or disclose personal information to third-party advertisers.

Information may be shared only with trusted service providers and business partners as necessary for business operations, including:

• Payment Processing Partners • Logistics and Courier Providers • Technology and Hosting Service Providers • Customer Support Service Providers • Government Authorities or Regulatory Bodies where legally required

All such parties are required to maintain appropriate confidentiality and security standards.

International Business & Export Transactions

As Gully Bag serves customers, distributors, retailers, wholesalers, and business partners globally, certain information may be shared with logistics providers, customs agents, shipping companies, importers, distributors, or regulatory authorities involved in international trade and export transactions.

Such disclosures shall be limited to information necessary for processing shipments, customs clearance, regulatory compliance, and fulfillment of export obligations.

Data Retention

Personal information is retained only for as long as necessary to:

• Fulfill business and contractual obligations. • Maintain transaction records. • Comply with legal, tax, accounting, and regulatory requirements. • Resolve disputes and enforce agreements.

Once information is no longer required, it is securely deleted, anonymized, or archived in accordance with applicable laws.

Data Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

Security measures include:

• Secure Socket Layer (SSL) Encryption • Restricted Access Controls • Secure Hosting Infrastructure • Regular Security Monitoring • Data Protection Protocols

While we strive to protect all information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Your Rights

Subject to applicable laws, users may have the right to:

• Access personal information held by us. • Request correction of inaccurate information. • Request deletion of personal information. • Withdraw consent for marketing communications. • Object to certain forms of data processing. • Request information regarding how personal data is used.

Requests may be submitted through our official contact channels.

Children's Privacy

Our website and products are not directed toward children under the age required by applicable law to independently provide consent. We do not knowingly collect personal information from minors without appropriate authorization.

Third-Party Websites

Our website may contain links to third-party websites, marketplaces, social media platforms, or service providers.

Gully Bag is not responsible for the privacy practices, content, security measures, or policies of third-party websites. Users are encouraged to review their privacy policies independently.

Legal Compliance

We may disclose personal information when required by law, court order, government authority, regulatory agency, law enforcement body, or when necessary to protect the rights, property, safety, reputation, or legitimate interests of Gully Bag and its stakeholders.

Policy Updates

Gully Bag reserves the right to update, amend, modify, or replace this Privacy Policy at any time without prior notice.

Any changes shall become effective immediately upon publication on www.gullybag.com. Continued use of the website after such updates constitutes acceptance of the revised Privacy Policy.

Contact Us

For questions regarding this Privacy Policy, data protection practices, distributor inquiries, export partnerships, or requests relating to your personal information, please contact us through the official contact details available on www.gullybag.com.

GULLY BAG

Committed to protecting your privacy while delivering products and services across India and global markets.